Task and Responsibilites

• Adhering to all employment policies and laws applicable to the Sweet Crew position

• Fulfill customer orders accurately

• Make all products to Sweet Trips standards

• Handle all comments, concerns, and questions while on shift - escalate to the Leadership team as needed

• Greet and acknowledge all customers immediately with a smile

• Repeat the customer’s order back to them and relay orders to co-workers to ensure accuracy

• Engage in genuine conversation with the customer

• Never argue with customers

• Charge the customer correctly

• Say thank you

• Stay informed on current specials, marketing campaigns, and special events

• Lead by example

• Be on-time for your shift

• Attend mandatory stand meetings, events, and trainings

• Complete Bi-Annual Flow-checks and Leadership Surveys

• Wear Sweet Trips as the outer top layer, at all times

• The bottom layer must be a nice skirt, pants or shorts

• No ragged, wrinkled or dirty clothing can be worn

• No buttock cleavage, belly buttons, or undergarments may be visible

• Employees must have clean fingernails and brushed teeth

• Must keep music playing for customers in outside seating area

• Communicate any problems deserving attention to the shop manager

• Maintain a clean and orderly working environment; adhere to cleaning checklist.